Live Verification ... when the team coach reviews all aspects of a call whilst a sale is being made.

Remote Verification ... when calls are listen to and verified afterwards.

Our clients can decide what type of verification they require.

Each team of 12 to 15 agents has a Team Coach and a Supervisor.

The role of a Team Coach is to motivate, develop and mentor our agents

The role of a Supervisor is to ensure that performance and service levels are met and that quality/compliance expectations are achieved.