Fts is not only dedicated to Quality Standards and FSA Regulatory Compliance … we are also devotees of Best Practice in every aspect of our Call Centre activity!

But our commitment to Quality, Compliance and Best Practice is highly pragmatic… each of these considerations is applied to facilitate success for our clients, and promote excellence for their customers!

Training is an integral part of our Quality and Compliance framework. All Fts staff undergo intensive and progressive training to maintain the excellence that we practice, and our clients enjoy.

Our FSA status
FSA Compliance monitoring
Call recording & analysis
Team verification
Quality Standards and monitoring
Contact Centre Training
Best practice

Cardif Pinnacle has developed a training package, Proficiency Solutions, which is a frontrunner in the field of General Insurance Regulatory implementation, practise and training.

If you would like to discuss how we can assist your company with regulatory issues and training, please contact us for an informal discussion about your business needs.