Mark Cleary is convinced that excellence in training is foundational to our success:

"As a leading UK-based contact centre we have to excel in every aspect of our service offering to clients and the technology that supports it.

Our first class training and development programme differentiates us from our competitors; we take a pride in our staff and their achievements … and they take a pride in their work as Contact Centre professionals."

FTS has a strong Training and Development team (T&D) who are responsible for the training, development and coaching of all staff.

Our T&D 'vision' is to ...

'Inspire People to Progress'